CUSTOMER INFORMATION · UK

Product Authenticity Guidance

Learn how to check a product label through the appropriate verification service and request support.

Use the service on the product label

Inspect the label and follow the verification instructions supplied with the actual item. If it identifies Certilogo, use the official Certilogo service. A valid-looking number, copied label or image cannot by itself prove that a particular product is genuine. This store does not operate Certilogo or have a connected authentication database.

Check a code or request help

Open our product-code tool for verification guidance, or contact customer support if a label is missing, damaged or produces an unclear result. If an item is not as described, your returns and refunds policy explains the available remedies.