CUSTOMER INFORMATION · UK
UK Delivery Policy
UK delivery in 7–10 calendar days, including processing, with tracking and late-delivery support.
7–10 calendar days, including processing
UK orders are scheduled to arrive within 7–10 calendar days from order confirmation, with a maximum delivery window of 10 calendar days. This includes order preparation and carrier transit; weekends and bank holidays count. We do not advertise a separate next-day or same-day service.
Delivery charges and address
The delivery charge is shown in your order summary before you confirm. Check your postcode and full address carefully. If you need a correction, contact customer support promptly; a change may not be possible after dispatch. Any address-specific restriction must be disclosed before the order is accepted.
Tracking your parcel
Use the tracking and authenticity page. Live parcel location is available only when an actual carrier record is connected. A locally saved checkout reference is not proof of dispatch. If a carrier tracking link is provided with your dispatch confirmation, use that link for the latest scans.
If delivery is late or missing
Contact support if your order has not arrived by day 10. We will investigate and agree a suitable next step. Where the law requires it, you may set an appropriate additional delivery deadline and cancel if it is missed. You may cancel without an additional deadline where we refuse delivery or an agreed essential deadline is missed. A cancelled undelivered order will be refunded without undue delay. The seller, rather than the customer, is responsible for resolving delivery issues with its appointed carrier.