CUSTOMER INFORMATION · UK
Terms & Conditions
UK shopping terms covering orders, prices, delivery, cancellation and consumer rights.
About these terms
These terms apply to consumer purchases through this storefront. Read the product description, delivery information and returns policy before ordering. Your statutory rights are not limited by these terms. The store’s branding must not be taken as evidence of manufacturer authorisation.
Orders and payment
The order summary must show the items, selected sizes, total price in GBP and delivery charge before payment. A browser-generated reference is not evidence of payment, acceptance or dispatch. A live sales contract is formed only when the seller sends an express acceptance confirmation. If an item cannot be supplied or a pricing error is found before acceptance, we will explain the issue and offer a refund of any payment taken rather than silently substitute an item or change its price.
Delivery
Our UK delivery window is 7–10 calendar days from order confirmation, including processing, with delivery due by day 10. See the UK delivery policy. We remain responsible for goods until you or your nominated recipient takes physical possession, except where you independently arrange a carrier we did not offer.
Cancellations and problems
See the returns and refunds policy for cancellation instructions, refund times and faulty-goods remedies. Contact support with your order reference to raise a complaint. We will investigate and explain proposed next steps. You may seek independent help from Citizens Advice or bring a claim using the applicable court process.
Liability and applicable law
Nothing excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. We remain responsible for foreseeable loss caused by our breach or failure to use reasonable care. These terms do not deprive UK consumers of mandatory protections or rights to use the courts available in their part of the UK.