Returns & Refunds

Changing your mind

For eligible online purchases, tell us you wish to cancel within 14 days after the day you receive your goods. You then have another 14 days to send them back. For an order delivered in separate parts, the cancellation period normally runs from receipt of the last item. Sale items have the same statutory protection.

How to cancel or report a problem

Email Support@trapstarstore.co.uk or contact customer support. Include your order reference, the items concerned and a clear statement that you wish to cancel or report a fault. You do not need a special form or an approval number to exercise a cancellation right. Ask for the confirmed returns address before posting; keep evidence of return.

Optional cancellation wording: “I give notice that I cancel my contract for the following goods: [items]. Ordered on/received on: [date]. Order reference: [reference]. Customer name and address: [details]. Date: [date].”

Handling and return postage

You may inspect goods as you would in a shop. We may deduct a loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits. Please retain packaging and labels where possible; missing packaging or a removed tag does not automatically remove statutory rights. We cover reasonable return postage for faulty, damaged or incorrectly supplied items. For change-of-mind returns, this store will also cover standard return postage; contact support for arrangements.

Refund timing

For a valid cancellation, we refund without undue delay and within 14 days of receiving the goods back or evidence that you sent them back, whichever is earlier. For cancellation before dispatch, we refund within 14 days of your notice. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. When you cancel the whole order, we refund the basic outward delivery charge; the extra cost of an optional premium service need not be refunded.

Faulty, damaged or misdescribed goods

Goods must be of satisfactory quality, fit for purpose and as described. You normally have a short-term right to reject non-conforming goods within 30 days of delivery. After that, repair or replacement may be available at no necessary cost to you, followed in appropriate cases by a price reduction or final rejection. A fault appearing within six months is normally presumed to have been present at delivery unless that presumption is incompatible with the circumstances. These rights are separate from change-of-mind returns.